| You use a free tool | Nothing you paste or drop leaves your browser for most tools | To give you the result | Only your browser |
| You press a DNS or Email Health lookup | The DNS names you look up, plus your IP address as in any web request | To fetch public DNS records for you | Cloudflare (public DNS over HTTPS). Cloudek does not receive the results. |
| You open the IP address lookup and blocklist check tool | Your connection’s IP address, read by Cloudek’s API to show it back to you. It is not stored or logged by the API. | To show you “what is my IP” | Cloudek’s API on Microsoft Azure |
| You look up an IP address or domain in that tool | The address or domain name and related DNS names (reverse DNS and Team Cymru network owner names), plus your IP address as in any web request | To fetch public DNS data for you | Cloudflare (public DNS over HTTPS), which sees the queried address. Team Cymru’s DNS service answers the network owner names. |
| You choose the blocklist check, or press Check mail servers | The public IP addresses being checked (up to 10). Your IP address is held in memory only to limit how often one connection can use the check. | To check the addresses against public DNS blocklists | Cloudek’s API on Microsoft Azure, then the DNS servers of the blocklist operators (Spamhaus, SpamCop, PSBL and DroneBL), reached through Azure’s DNS resolver. Cloudek does not store or log the addresses or the results. |
| You confirm the SSL and TLS check link | The hostname you entered | To open a scan page you asked for | Qualys SSL Labs, after you confirm and open the link |
| You press “Explain with AI”, or ask the query helper or ticket reply writer for an AI draft | The masked text shown in the preview, up to 6,000 characters, and your IP address | To write the explanation or draft you asked for | Cloudek’s API on Microsoft Azure, then OpenAI’s API |
| You visit a public page | A fixed page ID, with no cookie or identifier (our own counter) | To count which pages are useful | Cloudek’s counter on Microsoft Azure |
| You accept analytics and visit a public page | Page address (domain and path only), a fixed page name, and what Google receives with any web request, such as your IP address and browser details, plus Google Analytics cookies | To measure visits to pages | Google Analytics 4 (Google) |
| You contact us by email | What you write, your email address and any details you choose to share | To reply and to scope the work | Your email provider and ours |
| You send an enquiry from the home page or the request page | Your name, work email, optional company, the service area and environment you choose, an optional time zone, preferred time and outcome message, the page you used, the time, and your IP address for rate limiting | To reply to you and to scope the work | Cloudek’s API on Microsoft Azure, then Microsoft Azure Communication Services Email and Exchange Online, which deliver it to Cloudek’s mailbox |
| The site owner signs in to OpsPilot | The owner’s Microsoft sign-in | To restrict OpsPilot to the owner role | Azure Static Web Apps and Microsoft Entra ID |